RiseUp is an innovative digital platform focused on empowering people with smart, simple, and personalized financial management. Through a combination technology, human consulting, and a supportive community, RiseUp helps tens of thousands of Israelis improve their financial management, save money, and achieve long-term financial stability.
Position Overview
We are seeking a Product Operations professional to manage and optimize customer communication systems and operational workflows at RiseUp. This role requires hands-on technical expertise in customer engagement platforms and data analysis tools.
Key Responsibilities
Customer Communication Management
- Administer and configure Intercom platform for customer support and engagement
- Manage WhatsApp messaging operations and workflows
- Design and implement automation flows for customer communications
- Create and maintain HTML email templates and campaigns
Technical Operations
- Build and maintain operational automation flows across customer touchpoints
- Write and execute SQL queries for data extraction and analysis
- Develop JavaScript functions within Segment for data processing and customer tracking
- Monitor and optimize communication system performance
Process Optimization
- Identify opportunities to streamline operational workflows
- Implement and maintain automated processes to reduce manual work
- Collaborate with product and engineering teams on system integrations
- Document processes and maintain operational procedures
Requirements
Experience
- Minimum 5 years of operational experience in a technology environment
- Previous experience in fintech or B2C companies preferred
- Proven track record with customer communication platforms
Technical Skills
- Proficiency in Intercom administration and configuration
- Experience with WhatsApp Business API and messaging workflows
- Strong HTML/CSS skills for email template creation
- Intermediate to advanced SQL skills for data analysis
- JavaScript programming experience, particularly with Segment
- Familiarity with marketing automation and customer engagement tools
Additional Qualifications
- Strong analytical and problem-solving skills
- Experience with data-driven decision making
- Ability to work independently and manage multiple projects
- Detail-oriented with focus on process improvement
- Strong sense of ownership and responsibility for system operations
- Meticulous attention to detail and quality control – actions in this role can impact hundreds of thousands of customers with a single click
- Experience working in high-stakes environments where precision is critical
- Experience and proficiency working with AI tools and technologies is a major advantage
