We are looking for a curious, talented individual with out-of-the-box thinking and excellent interpersonal skills, who will help our customers extract maximum value from our service. Our customer experience specialists are the heartbeat of our operations, providing daily support to our customers and financial-flow advice to help as many people as possible feel good with their money
Role Expectations
- Deep understanding of our customers’ perspective
- Providing comprehensive responses to inquiries from our customers to help them extract maximum value from the product, while meeting defined SLAs
- Assisting customers in familiarizing and becoming aware of the product
- Technical support: deep and thorough understanding of technical processes and the ability to troubleshoot issues and propose creative solutions
- Functional support: actively assisting our customers in using the product correctly
- Gathering signals from customers to promote and lead product opportunities for sharpening the value proposition of the service
- Providing financial advice and cash-flow support to customers in daily economic dilemmas and financial planning issues
- Identifying operational challenges for the purpose of improving work processes, tools and systems
Who are the customer experience specialists we are looking for
- Possess analytical skills with a background in data analysis and working with data
- Sensitive, service-oriented, empathetic, and responsive
- Enjoy hands-on work with customers
- Excellent at conveying complex messages in simple language while adapting to our tone of voice
- Strong in operations with multitasking ability and smart task prioritization
- Flourish in an intensive team-working environment
- Believe that “everything is possible” and do not compromise on our ability to provide value to our customers
- Full of initiative, influence, development, and growth
A bit about us
Hello, we are Riseup, and our mission is to be everything people need to feel good about their money
We are building a financial product that helps people track their monthly cash flow, make better financial decisions, and win the month.
It’s important to us how our product looks, how it feels, and most importantly – how it affects the lives of our customers
We are creating a new user experience for money – an uplifting and growth-inducing experience
In short, we have an amazing mission, an incredible team, and a life changing product
